

Clear your cached passwords (Note: you may need Admin rights to do this) - Windows.Mac Outlook - Choose Tools | Accounts | type your HawkID password in the password field. Deselect the "Always prompt for logon credentials" check box.If prompted, in the Password: text box, type your password.Choose File | Account Settings | Account Settings.Verify that prompt for Credentials isn’t checked in profile:.

If prompted again after Cancel, move on to step 3.

If you are continually being prompted for your password in Outlook try the steps below, one at a time, to resolve the issue.
